IT Support Specialist I

Company Virgin Galactic
Category Information Technology
Req No.
Regular Full-Time
Location : Location

Who we are

Virgin Galactic, (SPCE:NYSE), recognizes that the answers to many of the challenges we face in sustaining life on our beautiful but fragile planet, lie in making better use of space. Sending people to space has not only expanded our understanding of science, but taught us amazing things about human ingenuity, physiology and psychology. From space, we are able to look with a new perspective both outward and back. From space, the borders that are fought over on Earth are arbitrary lines. From space, it is clear that there is much more that unites us than divides us.


“We are at the vanguard of a new industry determined to pioneer twenty-first century spacecraft, which will open space to everybody — and change the world for good.”  Sir Richard Branson, Founder, Virgin Galactic

Your Mission

  • Proactive, motivated and have a genuine passion for IT and customer service
  • Microsoft 365 migration, administration, installation and troubleshooting
  • Resolve escalated software issues pertaining to Windows 10 and associated software
  • Assign/manage/troubleshoot remote access remotely and\or onsite
  • Troubleshoot and resolve software issues
  • Ensure quick response times to facilitate maximum uptime for all users and systems
  • Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software:
    • Desktop, Laptop, and Tablet Computers (Windows and MacOS)
    • Mobile Devices
    • Outlook\Teams\Zoom\OneDrive\Sharepoint
  • AD and 365 administration functions such as password resets, create and update user profiles, and group changes.
  • Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an excellent level of customer service
  • Escalate unknown/unsolved issues to appropriate internal or external support resources
  • Effectively use and troubleshoot all MS Office 365 applications
  • Use and support remote meeting software
  • Collaborate with co-workers to share expertise, information and solve problems
  • Other duties as assigned by Team Lead/Manager/Director

What you bring

  • Minimum 1-2 years of IT experience supporting a company size of 500+ employees.
  • Experience with migrating AD accounts and mailboxes
  • Willingness to learn new processes and technologies
  • Ability to work in a fast-paced environment
  • Understands the importance of confidentiality
  • Attention to detail
  • Ability to independently analyse and solve problems.
  • Strong interpersonal and communication skills and the ability to interact effectively with all levels in the organization.
  • Experience with the following software and hardware: Active Directory, Exchange 365, Office 365, WAN/LAN topology, Antivirus, various wireless services & equipment support
  • Previous experience with ticketing systems
  • Experience imaging PCs via Acronis or related software
  • Knowledge of all Microsoft Windows and Mac OS & Office technologies (MacOS, Windows 10 & Office 365)
  • Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
  • Must demonstrate organizational and time management skills

Suggestions for Education/Certifications

  • Microsoft or CompTIA certificates in relevant technologies

*The Employer retains the right to change or assign other duties to this position.

Physical and/or Additional Requirements

  • Must be able to work flexible hours outside of normal business hours including nights and weekends.
  • Must be able to sit or stand for extended periods.

ITAR Requirements

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S. Department of State.


Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.


As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. teammates, as well as newly hired employees.

 As of October 1, 2021, all new hires must be able to provide proof that they are fully vaccinated against the COVID-19virus, (“fully vaccinated” means at least two week have expired since receiving the vaccination’s last dose as recommended by the manufacturer).  If you are offered employment, this requirement must be met be your date of hire.  Virgin Galactic complies with federal, state, and local laws with regard to accommodations related to this policy.




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