Future Astronaut Relations Manager

Virgin Galactic www.VirginGalactic.com (SPCE:NYSE) Virgin Galactic recognizes that the answers to many of the challenges we face in sustaining life on our beautiful but fragile planet, lie in making better use of space.

Sending people to space has not only expanded our understanding of science, but taught us amazing things about human ingenuity, physiology and psychology.

From space, we are able to look with a new perspective both outward and back. From space, the borders that are fought over on Earth are arbitrary lines. From space it is clear that there is much more that unites than divides us.

“We are at the vanguard of a new industry determined to pioneer twenty-first century spacecraft, which will open space to everybody — and change the world for good.”  Sir Richard Branson, Founder, Virgin Galactic

The Virgin Galactic Commercial and Consumer Operations team is looking for an outstanding individual to support with the delivery of key digital projects for Sales and the Astronaut Office. You must be a qualified Salesforce Admin, with an excellent grasp of CRM and a thirst to learn more. A love of process and an eye for detail is critical, as is the desire to turn your hand to all things digital to maintain a progressive customer experience.

This is a rare and exciting opportunity to be part of a dynamic team at an important inflection point for the business. As a result, the role reports directly to our Director, Sales Strategy. The role is based in our Tustin, California HQ with potential international travel to destinations including Virgin Galactic’s primary UK Location in London and domestically to New Mexico. This role will support both the sales effort and the onboarding process to integrate new Future Astronauts seamlessly into the community.

Tasks and Responsibilities:

• Support with the future of seat reservations, delivering a seamless end user experience from the first touchpoint as a prospect through to onboarding as a Future Astronaut
• Deliver configuration excellence across all apps (user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, page layouts, fields, formulas, validations, rules, flows, etc)
• Hands on support in Marketing Cloud. Building marketing journeys, cloud pages, email templates, and campaign tracking
• Build out reports and Dashboards in Salesforce, tableau and Power BI to furnish senior teams with the data they need
• Support the Astronaut Office with the onboarding of new Future Astronauts, to ensure information collection and distribution is completed on the front end and back end
• Support the Astronaut Office and Sales Team with their wider Salesforce and digital needs
• Support with the development of the reimagined Future Astronaut App, working under an agile project methodology
• Continuously review data and execute data cleansing where required
• Assist in the creation of summary decks for the senior team, inputting relevant data and analysis
• Document CRM processes
• Deliver CRM training to the wider team as and when needed
• Onboard new CRM users, as different areas of the business

• • Certified Salesforce Admin as a minimum
  • 5 years Salesforce experience
  • Experience with a mass mailing tool, Marketing Cloud preferably but not essential
  • Knowledge of global marketing and privacy laws
  • Experience with Power BI or tableau preferable but not essential
  • Microsoft Excel – advanced
  • Powerpoint – intermediate/advanced
  • Word – intermediate/advanced
  • Vision and desire to help expand existing Salesforce and Marketing Cloud capabilities
  • Able to work on your own or as a part of a team
  • Passion for space travel and eagerness to learn about the project in detail
  • Proactive problem solver – no task too small, no problem too big
  • Ability to work under pressure with a smile on your face
  • Able to learn quickly and grasp the project and operational details
  • Ability to multitask

ITAR Requirements

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S. Department of State.

As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. teammates, as well as all newly hired employees. 

As of October 1, 2021, all new hires must be able to provide proof that they are fully vaccinated against the COVID-19 virus, ( “fully vaccinated” means at least two weeks have expired since receiving the vaccination’s last dose as recommended by the manufacturer) . If  you are offered employment, this requirement must be met by your date of hire. 

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. teammates, as well as newly hired employees.

 As of October 1, 2021, all new hires must be able to provide proof that they are fully vaccinated against the COVID-19virus, (“fully vaccinated” means at least two week have expired since receiving the vaccination’s last dose as recommended by the manufacturer).  If you are offered employment, this requirement must be met be your date of hire.  Virgin Galactic complies with federal, state, and local laws with regard to accommodations related to this policy.