Virgin Galactic

2022 Summer Intern - IT

Company Virgin Galactic
Category Information Technology
US-CA-Mojave
Req No.
2021-6411
Type
Internship
Classification
Non-Exempt
Location : Location
US-CA-Mojave

Who we are

Virgin Galactic, www.VirginGalactic.com (SPCE:NYSE), recognizes that the answers to many of the challenges we face in sustaining life on our beautiful but fragile planet, lie in making better use of space. Sending people to space has not only expanded our understanding of science, but taught us amazing things about human ingenuity, physiology and psychology. From space, we are able to look with a new perspective both outward and back. From space, the borders that are fought over on Earth are arbitrary lines. From space, it is clear that there is much more that unites us than divides us.

 

“We are at the vanguard of a new industry determined to pioneer twenty-first century spacecraft, which will open space to everybody — and change the world for good.”  Sir Richard Branson, Founder, Virgin Galactic

 

If you are looking for a challenging opportunity that will ignite your passion for designing cool and innovative products, are exceptionally creative, are a great problem solver and can make things happen - apply today!

Your Mission

Virgin Galactic is quite possibly the most fun and innovative place to work for someone like you! We are seeking engineering interns to help develop the next generation of commercial space vehicles. If you are looking for a challenging opportunity that will ignite your passion for designing cool and innovative products, are exceptionally creative, are a great problem solver and can make things happen then apply today!

 

For approximately 12 weeks you will be immersed in our incredible culture and work on challenging and meaningful projects that directly relate to company goals. The hands-on experience you will gain along with opportunities to engage with our exceptional executives, engineers and other professionals will be incredibly valuable in shaping the foundation for your future.

 

Deadline to apply is November 30, 2021

 

The IT Intern will work in close coordination with the IT Support Team performing all activities associated with imaging, configuring, installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, communicate effectively, capability to be a self-starter, and a passion for working in IT. Experience in supporting an Engineering environment is a plus. 

 

Responsibilities:

  • Image new desktops and laptops for deployment
  • Deploy laptops, desktops, docks, monitors, IP phones and other misc. IT equipment
  • Coordinate weekly new hire list with HR and IT
  • Research and procure hardware and software as requested and for inventory
  • Facilitate the work of the IT team by providing support in many aspects
  • Serve as first point of contact for IT office walk-ins
  • Perform first level IT tasks, such as unlocking domain accounts, installing printers and software, processing paperwork for security access requests, and other related duties
  • Create IT tickets and assign to appropriate technicians
  • Maintain stockroom containing stored assets
  • Assist users in resolving computer hardware and software issues
  • Ensure quick response times to facilitate maximum uptime for all users and systems
  • Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software:
    • Desktop, Laptop, and Tablet Computers
    • Multifunction Printers
    • Telecommunication  Systems – wired, wireless and cellular including iPhones and iPads
  • Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
  • Escalate unknown/unsolved issues to appropriate internal or external support resources
  • Discuss with users best practices for PC maintenance and performance
  • Maintain, track, and control related inventory
  • Utilize third party tools to improve support efficiency
  • Collaborate with co-workers to share expertise, information and solve problems
  • Other duties as assigned by Team Lead/Manager

 

What you bring

Education:

  • Currently enrolled in an ABET accredited university, pursuing a Bachelor’s or Master’s degree in a relevant degree program
  • A top notch education including formal training, awards, internship experience, high GPA, a top of class student
  • Education so amazing that it distinguishes the candidate among any applicants regardless of work experience
  • Minimum 3.5 GPA strongly preferred
  • Outstanding customer service skills along with excellent hardware and software troubleshooting skills

Preferred Skills and Experience:

  • 1 - 2 years of previous IT tech support experience in corporate environment
  • Working knowledge of all Microsoft Windows & Office technologies (Windows XP/7/8/10 as well as Office/Outlook/Excel/Word and PowerPoint)
  • Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
  • Must demonstrate superior organization and time management skills
  • Ability to routinely lift 20-40 lbs and occasionally lift and move 50+ lbs 
  • Experience with the following:
    • WAN/LAN topology
    • TCP/IP
    • Active Directory
    • Various telephone landline and wireless services & equipment support

 

ITAR Requirements

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S. Department of State.

 

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

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