Virgin Galactic

Maintenance Support Manager

Company Virgin Galactic
Category Operations
US-NM-Las Cruces
Req No.
Regular Full-Time
Location : Location
US-NM-Las Cruces

Who we are

Virgin Galactic, (NYSE: SPCE), recognizes that the answers to many of the challenges we face in sustaining life on our beautiful but fragile planet, lie in making better use of space. Sending people to space has not only expanded our understanding of science, but taught us amazing things about human ingenuity, physiology and psychology. From space, we are able to look with a new perspective both outward and back. From space, the borders that are fought over on Earth are arbitrary lines. From space, it is clear that there is much more that unites us than divides us.


“We are at the vanguard of a new industry determined to pioneer twenty-first century spacecraft, which will open space to everybody — and change the world for good.”  Sir Richard Branson, Founder, Virgin Galactic


If you are looking for a challenging opportunity that will ignite your passion for designing cool and innovative products, are exceptionally creative, are a great problem solver and can make things happen - apply today!

Your Mission

This position is responsible for successfully leading and managing the maintenance support team for flight and ground maintenance operations. Coordinating and integrating concisely with flight and ground maintenance, and other key stakeholders and support elements.  Successful coordination that leads to efficient flight operations, planned and unplanned maintenance activities. The Maintenance Support Manager is expected to apply professional technical expertise and guidance to help resolve complex problems.


This position:

  • Leads and develops the maintenance support team that performs all the planning, scheduling and coordination for a broad spectrum of maintenance work packages for scheduled items, modifications and non-routine/deferred items on the VG space flight system assets and vehicles.
  • Manages the interface and communications streams with multiple vehicle program leadership and provides up to date status as well as strategic maintenance planning forecasting.
  • Manages and oversees the operation of the MRO management system for OEM maintenance planning data programs, compliance tracking at the asset and component level, operations customized maintenance requirements, and support asset team planning programs
  • Baselines and refines vehicle maintenance analytics and parametric data streams to support operational efficiency improvements
  • As required, acts as the primary backup for departmental personnel to ensure mission schedule requirements are met
  • Manage the induction of new fleet vehicles into the MRO system and ensures all applicable maintenance program plans support mission schedules.
  • Provides management oversight to activities where third-party vendors may be required and coordinates with applicable VG departments to properly source, schedule and plan these activities.
  • Leads and provides direction to the team with defining and developing the maintenance support department planning & scheduling program processes.
  • Supports the development and implementation of the maintenance department business processes, KPI’s and workflows.
  • Performs other duties as assigned.

*The Employer retains the right to change or assign other duties to this position.

What you bring

  • Must have High School diploma or GED
  • Must have 10 years’ experience planning complex maintenance activities on aerospace vehicles in an operational environment
  • Must have a minimum of 5 years in a team supervisory role
  • Must have excellent oral and written communication skills
  • Must have working knowledge of computers and general software: MS Word, MS Excel, MS Outlook
  • Must have expert knowledge of MRO system software and/or processes
  • Must be willing to work flexible hours and work any shift, including weekends and be on call

Preferred Skills and Experience

  • Bachelor’s Degree in Technical field preferred
  • Project Management training/accreditation preferred
  • Experience with MRO software implementation preferred
  • Experience with Ultramain MRO Software highly desired
  • Show initiative, objectivity and judgement to achieve positive results
  • Strong attention to detail and accuracy
  • FAA A&P license highly desired
  • 3 years of Aerospace Line Maintenance experience highly desired

Physical and/or Additional Requirements

  • Must be highly organized and able to handle stressful situations
  • Must be able to sit/stand for extended periods – 8 hours min.
  • Willing to travel as needed to different company work sites

ITAR Requirements

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S. Department of State.


As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. teammates, as well as all newly hired employees. 

As of October 1, 2021, all new hires must be able to provide proof that they are fully vaccinated against the COVID-19 virus, ( “fully vaccinated” means at least two weeks have expired since receiving the vaccination’s last dose as recommended by the manufacturer) . If  you are offered employment, this requirement must be met by your date of hire. 


Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.


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