Virgin Galactic www.VirginGalactic.com is on track to become the world’s first privately funded commercial space line. It is dedicated to becoming a world leader in sub-orbital commercial space tourism and small satellite launch services with a longer term vision to develop other space technologies that have the potential to open space to significantly more people and users. If you are looking for a challenging opportunity that will ignite your passion for designing cool and innovative products, are exceptionally creative, are a great problem solver and can make things happen - apply today!
The Virgin Galactic organization has a relaxed and informal culture that encourages individuality and innovation. You will be motivated, enterprising and enthusiastic. Company culture is such that you need to be able to “check your ego at the door”, be a self-starter and possess a sense of humility. You will work well under commercial pressure and thrive on being given challenges and responsibility. You will communicate clearly and be confident and persuasive. You will have a high level of integrity and understand the need of complete confidentiality.
Who You Are
Virgin Galactic (VG) is seeking a pro-active, hands-on IT Manager to help design and build a customer-centric, solution-focused IT department worthy of the world’s first operating Spaceline. This IT Manager will control the overall vision of what a Spaceline IT program should be through an innovative, can-do approach to technical development, problem solving, technical support, and the implementation and test of new IT systems and infrastructure requirements.
The IT Manager will play a key role in the design, hiring, and professional development of their team in order to create a world class IT department. They shall work with company stakeholders to design, configure, document and maintain all IT-related hardware, software, peripherals security and policies for all Galactic Venture facilities. They will coordinate with Virgin Galactic’s sister company, The Spaceship Company (TSC) whose network and policy infrastructure VG shares.
Location: This position will be split between Spaceport America, NM and our Las Cruces, NM office, and will also provide support for all of VG locations.
Oversee selection, install, configuration, test, and management our server networks, including Windows Server, VPN, ERP, e-mail, mobile solutions, etc. for all locations.
Support selection of technical (Ultramain, Oracle, Agile, CATIA V5, SolidWorks, and other similar systems) and non-technical (e.g., Windows 10, Office 2016 applications, antivirus, etc.) software to support operations and oversee install, maintenance and upgrades.
Maintain high standards for IT hardware and software, and administer VG’s IT policies.
Be the onsite manager of connectivity, systems/data protection and ensure security and compliance through VG’s IT systems.
Plan, build, and guide a world class IT team that efficiently supports the growing needs of its customers. Maintain staff by recruiting, training employees, and developing personal and professional growth opportunities.
Provide highly-effective, customer-oriented IT support for any and all tasks that includes work station set-up, IT help desk, IP phone systems, VG’s website, etc.
Configure, deploy, fix, and/or provide troubleshooting support according to company standards and procedures for the following hardware and associated software.
Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
Qualify, select and oversee vendors and service agreements for support and hardware, such as large scale plotter, security system, printers, copiers, fax, scanners, etc.
BS/BA Degree in Computer Science, Information Technology, Computer Engineering, Information System Management, trade school program or related is required.
Minimum of 2-5 years of relevant IT Manager experience is required.
10-20% travel to other US Galactic offices is required.
Proven leadership and hands-on experience supporting IT in technical R&D or operational (preferably aviation or aerospace) organization.
Must have the ability to support project and production teams with all IT related activities.
Experience actively managing internal networks through the use of servers and network devices to add functionality and security to the workplace.
Ability to plan, implement, manage and maintain a network including the building infrastructure, network hardware and user computers and software.
In depth and hands on experience with a Windows based office infrastructure, and knowledge of relevant software packages in a multi-server based environment.
Possess the skills to manage remote and onsite exchange email systems integrated with MS Exchange Server, MS Outlook and mobile devices.
Experience with IP and Digital phone system in an office environment.
Successful experience with setting hardware requirements based on software needs of others.
Excellent interpersonal skills complemented by strategic thinking, negotiation and third party contract management skills.
Proven troubleshooting, problem-solving, and effective communication skills, with the ability to remain calm under pressure while working in a fast paced, start-up environment.
Industry certifications like Microsoft MCSA, MCSE, MCITP, Red Hat RHCE, Novell CNA, CNE, Cisco CCNA, CompTIA's A+ or Network+, Sun Certified SCNA, Linux Professional Institute, etc. are a huge plus.
Excellent organizational, analytical, and problem solving skills.
Strong leadership, reasoning, and decision making skills.
Understanding of complex information and requirements.
Good prioritization skills and be flexible enough to adapt plans.
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.