Virgin Galactic

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IT Support Technician

IT Support Technician

Req No. 
2017-3057
Job Locations 
US-NM-Las Cruces
Category 
Information Technology
Type 
Regular Full-Time
Company 
Virgin Galactic
Classification 
Non-Exempt

More information about this job

Who we are

Virgin Galactic www.VirginGalactic.com is on track to become the world’s first privately funded commercial space line. It is dedicated to becoming a world leader in sub-orbital commercial space tourism with a longer term vision to develop other space technologies that have the potential to open space to significantly more people and users. If you are looking for an exciting opportunity in a burgeoning industry, are exceptionally creative, are a great problem solver, and can make things happen - apply today!

 

Our Values
Virgin Galactic and the greater Virgin Organization have a relaxed and informal culture that encourages individuality and innovation. The ideal candidate will be motivated, enterprising and enthusiastic. Company culture is such that you need to be able to “check your ego at the door”, be a self-starter and possess a sense of humility. The ideal candidate will work well under pressure, thrive on being given challenges and responsibility, communicate clearly, be confident and persuasive, have a high level of integrity, and understand the need for complete confidentiality.

Who you are
The IT Support Technician is a key member within the IT department. The IT Support Technician will work in close coordination with the IT Support Team performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, communicate effectively, and capability to be a self-starter. Experience in supporting an Engineering environment is a plus.

Location: This role will be split between Spaceport America, NM (SPA) and our Las Cruces, NM office, and will also provide support for all of VG & TSC locations.

Your Mission

  • Assist users in resolving computer hardware and software issues
  • Ensure quick response times to facilitate maximum uptime for all users and systems
  • Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: o Desktop, Laptop, and Tablet Computers

o Terminals, Printers, Copy/Fax Machines

o Servers

o Telecommunication Systems – wired, wireless and cellular including iPhones and iPads

  • General administration functions such as password resets, add/remove/change permissions on Active Directory and Email Accounts based on established workflows
  • Troubleshoot and report network issues to Network Engineer or IT Support Manager
  • Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
  • Escalate unknown/unsolved issues to appropriate internal or external support resources
  • Discuss with users best practices for PC maintenance and performance
  • Maintain, track, and control related inventory
  • Utilize third party tools to improve support efficiency
  • Collaborate with co-workers to share expertise, information and solve problems
  • Other duties as assigned by Team Lead/Manager

What you bring

  • Minimum 3 years of IT support experience in a corporate environment.
  • High School degree or equivalent is required; Associate's degree or higher is preferred.
  • Experience with the following software and hardware:

                o WAN/LAN topology

o TCP/IP

o Active Directory

o Various telephone landline and wireless services & equipment support

  • Expert working knowledge of all Microsoft Windows & Office technologies (Windows XP/7/8/10 as well as Office/Outlook/Excel/Word and PowerPoint)
  • Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
  • Must demonstrate superior organization and time management skills
  • Ability to routinely lift 20-30 lbs and occasionally lift and move 50+ lbs
  • A+, Net+, MSCA, and other IT related certificates are a plus
  • Applicant must be a U.S. person as defined by ITAR (22 CFR §120.15).           

Physical and/or Additional Requirements

  • Must be able to work all shifts and available for overtime as well as weekends when needed.
  • Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces.
  • Physically able to handle items weighing up to 40lbs (unassisted).

 

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

 

 

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